談(tan)論物業安保服務(wu)標準？

　　員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)在開(kai)始工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)之前(qian)(qian)應(ying)(ying)(ying)(ying)該(gai)做(zuo)什(shen)么？員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)應(ying)(ying)(ying)(ying)仔細檢(jian)查(cha)(cha)自己的(de)(de)(de)(de)服裝、外表和(he)(he)儀表，佩(pei)戴好(hao)(hao)(hao)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)證、攜(xie)帶對講(jiang)機等必(bi)備用品。員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)接(jie)(jie)(jie)管(guan)(guan)公(gong)司后(hou)該(gai)怎(zen)么辦？員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)物業(ye)保(bao)安(an)部門接(jie)(jie)(jie)管(guan)(guan)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)時(shi)，應(ying)(ying)(ying)(ying)認真做(zuo)好(hao)(hao)(hao)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)交(jiao)(jiao)接(jie)(jie)(jie)制(zhi)度，按(an)規定進(jin)行輪班(ban)(ban)(ban)(ban)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)檢(jian)查(cha)(cha)，詢問(wen)最終改(gai)造(zao)及(ji)(ji)需(xu)要(yao)(yao)(yao)(yao)(yao)(yao)解(jie)(jie)決的(de)(de)(de)(de)問(wen)題、存在的(de)(de)(de)(de)問(wen)題，必(bi)須(xu)詢問(wen)情(qing)況，做(zuo)好(hao)(hao)(hao)收貨(huo)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，充(chong)分了解(jie)(jie)轉讓簽字后(hou)的(de)(de)(de)(de)地(di)點。物業(ye)保(bao)安(an)服務(wu)，當(dang)(dang)工(gong)(gong)(gong)(gong)(gong)(gong)人(ren)(ren)解(jie)(jie)雇(gu)他(ta)(ta)們的(de)(de)(de)(de)時(shi)候，應(ying)(ying)(ying)(ying)該(gai)做(zuo)些什(shen)么，在他(ta)(ta)們被解(jie)(jie)雇(gu)之前(qian)(qian)，他(ta)(ta)們應(ying)(ying)(ying)(ying)該(gai)做(zuo)好(hao)(hao)(hao)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)記錄，做(zuo)好(hao)(hao)(hao)交(jiao)(jiao)接(jie)(jie)(jie)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)和(he)(he)下(xia)(xia)(xia)一篇文章，聯合(he)檢(jian)查(cha)(cha)他(ta)(ta)們的(de)(de)(de)(de)繼(ji)承(cheng)(cheng)人(ren)(ren)職位(wei)，帳戶(hu)(hu)(hu)與(yu)楚(chu)(chu)繼(ji)承(cheng)(cheng)人(ren)(ren)，貨(huo)物交(jiao)(jiao)接(jie)(jie)(jie)清楚(chu)(chu)，經過(guo)繼(ji)承(cheng)(cheng)人(ren)(ren)的(de)(de)(de)(de)簽字批準，才(cai)能解(jie)(jie)雇(gu)。移(yi)交(jiao)(jiao)人(ren)(ren)員(yuan)(yuan)(yuan)辦理的(de)(de)(de)(de)，應(ying)(ying)(ying)(ying)當(dang)(dang)在移(yi)交(jiao)(jiao)前(qian)(qian)報上(shang)級領(ling)(ling)(ling)導(dao)批準，否(fou)則(ze)(ze)應(ying)(ying)(ying)(ying)當(dang)(dang)在下(xia)(xia)(xia)崗(gang)(gang)前(qian)(qian)處理移(yi)交(jiao)(jiao)人(ren)(ren)員(yuan)(yuan)(yuan)。輪班(ban)(ban)(ban)(ban)時(shi)，如(ru)(ru)(ru)果(guo)(guo)接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)人(ren)(ren)不在崗(gang)(gang)位(wei)上(shang)，要(yao)(yao)(yao)(yao)(yao)(yao)做(zuo)什(shen)么，要(yao)(yao)(yao)(yao)(yao)(yao)輪班(ban)(ban)(ban)(ban)，如(ru)(ru)(ru)果(guo)(guo)接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)人(ren)(ren)不在崗(gang)(gang)位(wei)上(shang)，應(ying)(ying)(ying)(ying)及(ji)(ji)時(shi)通(tong)知(zhi)輪班(ban)(ban)(ban)(ban)領(ling)(ling)(ling)導(dao)，由輪班(ban)(ban)(ban)(ban)領(ling)(ling)(ling)導(dao)與(yu)接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)人(ren)(ren)協(xie)商，做(zuo)好(hao)(hao)(hao)接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)人(ren)(ren)安(an)排，確(que)保(bao)及(ji)(ji)時(shi)交(jiao)(jiao)接(jie)(jie)(jie)。接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)人(ren)(ren)不到位(wei)時(shi)，執行職務(wu)的(de)(de)(de)(de)人(ren)(ren)員(yuan)(yuan)(yuan)不得擅自離(li)職。如(ru)(ru)(ru)果(guo)(guo)崗(gang)(gang)位(wei)上(shang)有任何(he)問(wen)題，應(ying)(ying)(ying)(ying)該(gai)調動員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)。如(ru)(ru)(ru)果(guo)(guo)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)上(shang)有任何(he)問(wen)題，轉移(yi)應(ying)(ying)(ying)(ying)該(gai)暫停(ting)。交(jiao)(jiao)接(jie)(jie)(jie)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)主(zhu)(zhu)要(yao)(yao)(yao)(yao)(yao)(yao)由接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)人(ren)(ren)負(fu)責(ze)，交(jiao)(jiao)接(jie)(jie)(jie)人(ren)(ren)員(yuan)(yuan)(yuan)要(yao)(yao)(yao)(yao)(yao)(yao)做(zuo)好(hao)(hao)(hao)協(xie)助工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，問(wen)題解(jie)(jie)決后(hou)，交(jiao)(jiao)接(jie)(jie)(jie)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)才(cai)能繼(ji)續進(jin)行。如(ru)(ru)(ru)何(he)做(zuo)好(hao)(hao)(hao)交(jiao)(jiao)接(jie)(jie)(jie)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)時(shi)的(de)(de)(de)(de)安(an)全工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)？在過(guo)渡期內，雙方要(yao)(yao)(yao)(yao)(yao)(yao)共同(tong)做(zuo)好(hao)(hao)(hao)崗(gang)(gang)位(wei)管(guan)(guan)理工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，一手交(jiao)(jiao)接(jie)(jie)(jie)，一手把(ba)關，避免崗(gang)(gang)位(wei)安(an)全管(guan)(guan)理真空(kong)現(xian)(xian)象(xiang)。如(ru)(ru)(ru)果(guo)(guo)發現(xian)(xian)有外部中間(jian)人(ren)(ren)騷(sao)擾房東怎(zen)么辦？如(ru)(ru)(ru)果(guo)(guo)雇(gu)員(yuan)(yuan)(yuan)發現(xian)(xian)有外間(jian)中介人(ren)(ren)或(huo)(huo)營業(ye)員(yuan)(yuan)(yuan)騷(sao)擾業(ye)主(zhu)(zhu)或(huo)(huo)租(zu)客(ke)(ke)，他(ta)(ta)應(ying)(ying)(ying)(ying)檢(jian)查(cha)(cha)情(qing)況，并在業(ye)主(zhu)(zhu)確(que)認安(an)全后(hou)才(cai)離(li)開(kai)。否(fou)則(ze)(ze)，他(ta)(ta)應(ying)(ying)(ying)(ying)停(ting)止(zhi)騷(sao)擾，并勸(quan)喻(yu)有關人(ren)(ren)士(shi)離(li)開(kai)社區。如(ru)(ru)(ru)果(guo)(guo)顧客(ke)(ke)想在銷售(shou)辦公(gong)室拍(pai)照，他(ta)(ta)們應(ying)(ying)(ying)(ying)該(gai)停(ting)下(xia)(xia)(xia)來禮(li)貌地(di)問(wen)為(wei)什(shen)么。如(ru)(ru)(ru)果(guo)(guo)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)原因確(que)實需(xu)要(yao)(yao)(yao)(yao)(yao)(yao)拍(pai)照，領(ling)(ling)(ling)班(ban)(ban)(ban)(ban)應(ying)(ying)(ying)(ying)及(ji)(ji)時(shi)與(yu)銷售(shou)人(ren)(ren)員(yuan)(yuan)(yuan)聯系，在征得同(tong)意(yi)的(de)(de)(de)(de)情(qing)況下(xia)(xia)(xia)可以進(jin)行，否(fou)則(ze)(ze)必(bi)須(xu)停(ting)止(zhi)。保(bao)安(an)員(yuan)(yuan)(yuan)應(ying)(ying)(ying)(ying)耐(nai)(nai)心聆聽顧客(ke)(ke)的(de)(de)(de)(de)要(yao)(yao)(yao)(yao)(yao)(yao)求，并在有需(xu)要(yao)(yao)(yao)(yao)(yao)(yao)時(shi)作(zuo)(zuo)好(hao)(hao)(hao)記錄。如(ru)(ru)(ru)果(guo)(guo)在員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)區域內無(wu)法做(zuo)到這一點，他(ta)(ta)們應(ying)(ying)(ying)(ying)該(gai)向(xiang)(xiang)當(dang)(dang)班(ban)(ban)(ban)(ban)領(ling)(ling)(ling)導(dao)匯報，并向(xiang)(xiang)客(ke)(ke)戶(hu)(hu)(hu)解(jie)(jie)釋情(qing)況。與(yu)其他(ta)(ta)同(tong)事跟(gen)進(jin)處理客(ke)(ke)戶(hu)(hu)(hu)要(yao)(yao)(yao)(yao)(yao)(yao)求。如(ru)(ru)(ru)果(guo)(guo)業(ye)主(zhu)(zhu)或(huo)(huo)租(zu)客(ke)(ke)對違反本(ben)區規章制(zhi)度提出(chu)質疑，值班(ban)(ban)(ban)(ban)人(ren)(ren)員(yuan)(yuan)(yuan)應(ying)(ying)(ying)(ying)耐(nai)(nai)心地(di)向(xiang)(xiang)業(ye)主(zhu)(zhu)或(huo)(huo)租(zu)客(ke)(ke)介紹(shao)有關政策(ce)和(he)(he)規定，了解(jie)(jie)顧客(ke)(ke)的(de)(de)(de)(de)意(yi)見，并執行本(ben)區的(de)(de)(de)(de)規章制(zhi)度。如(ru)(ru)(ru)果(guo)(guo)客(ke)(ke)戶(hu)(hu)(hu)堅(jian)持(chi)或(huo)(huo)違反區域管(guan)(guan)理規定，保(bao)安(an)人(ren)(ren)員(yuan)(yuan)(yuan)應(ying)(ying)(ying)(ying)勸(quan)阻，并立即向(xiang)(xiang)值班(ban)(ban)(ban)(ban)主(zhu)(zhu)管(guan)(guan)、主(zhu)(zhu)管(guan)(guan)和(he)(he)經理報告。